Privacy policy
At Emerging Computers Ltd, accessible from www.emergingcomputers.com , the privacy of our visitors is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Emerging Computers Ltd and how we use it.
📁 Information We Collect
- Personal Data: We collect names, email addresses, phone numbers, and delivery addresses to fulfill your orders.
- Payment Details: All transaction data is processed securely through authorized payment gateways like M-Pesa or Bank Transfer. We do not store your full financial credentials.
- Log Files: We track standard website visitor details like IP addresses, browser types, and time stamps to analyze trends and manage the website.
- Tracking & Cookies: We use cookies, tracking pixels, and analytics tools including Google Analytics and Facebook Pixel to monitor site traffic and run targeted marketing campaigns.
🛠️ How We Use Your Information
- Order Fulfillment: To process your purchases, secure deliveries via Wells Fargo or Lakeland, and manage potential returns within our 14-day window.
- Customer Support: To contact you via email or phone regarding delivery status updates or inquiries.
- Marketing & Analytics: To analyze user behavior, improve our website performance, and deliver relevant product advertisements to you.
🤝 Third-Party Sharing
- Delivery Partners: We share your address and phone number with Wells Fargo and Lakeland solely to ensure successful delivery.
- Marketing Partners: Data generated by cookies is shared with third-party platforms like Google and Meta to optimize our advertising campaigns.
- Legal Requirements: We do not sell, trade, or rent your personal information. We only release data if required by Kenyan law.
Kenyan Data Protection Act 2019 Compliance
Emerging Computers Ltd operates in full compliance with the Kenyan Data Protection Act, 2019. As a data subject in Kenya, you hold the following statutory rights regarding your personal information:
- Right to Be Informed: To know exactly how and why your personal data is collected and used.
- Right of Access: To request copies of any personal data we hold about you.
- Right to Rectification: To demand the immediate correction of inaccurate or incomplete personal records.
- Right to Erasure: To request the deletion of your personal data when it is no longer needed for order fulfillment.
- Right to Object: To object to the processing of your data for direct marketing purposes including cookies and tracking pixels.
🛡️ Data Security
- Protection Measures: We use secure hosting environments and encrypted protocols to guard your personal records against unauthorized access.
- Retention Policy: Your data is kept only as long as necessary to complete your transactions, optimize our advertising, and meet legal tax requirements.
📞 Update Your Information
If you have questions, wish to exercise any of your rights under the Data Protection Act, or want to request the deletion of your details, reach out to us:
- Email: info@emergingcomputers.com
- Phone: +254 725853000